Terms of Service

2. Subscriptions & fees

Software subscriptions and managed growth services are billed according to the plan or order you agree to. Fees are non-refundable except where required by law or expressly stated in your order.

We may change pricing for future terms with reasonable notice.

3. Payments & platform fees

Payments collected through Reunion are processed using Stripe Connect. If you enable payment processing, you authorize Reunion and Stripe to deduct applicable Stripe processing fees and Reunion platform fees from transaction proceeds before funds are paid out to your connected Stripe account.

Unless your order states otherwise, Reunion's platform fee is calculated on the gross amount of each successful payment at these rates: 1.90% for Starter, 1.15% for Essential, and 0.40% for Pro and Enterprise. Stripe processing fees are separate. The applicable rate is also disclosed on our pricing page and in your Finance settings.

Combined rates displayed on our pricing page use Stripe's then-current published standard U.S. domestic online-card rate. Your actual Stripe fees may differ based on your Stripe agreement, payment method, card origin, currency conversion, or other Stripe pricing; Reunion's applicable platform fee remains as stated above or in your order.

Any fee changes apply prospectively after reasonable notice. Refunds, disputes, chargebacks, and Stripe fee treatment are also subject to Stripe's terms and the payment functionality available through Reunion.

4. Your data

You retain ownership of the data you submit. You grant us the rights needed to host and process it to provide the services, and to use aggregated, de-identified data to improve our products.

You are responsible for having the rights and consents needed for the data and contacts you upload.

5. Acceptable use

You agree not to misuse the services — including attempting to disrupt them, access them without authorization, or use them to send unlawful, infringing, or unsolicited content in violation of applicable law.

6. SMS messaging terms

Program name and sender: Reunion SMS Program, operated by Reunion Technologies, LLC. By checking an optional SMS consent box on a Reunion website form, you agree to receive recurring informational and customer-care text messages from Reunion about your request and use of the Reunion platform.

Messages may include request confirmations and follow-ups, account and onboarding information, service reminders, and two-way support conversations. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

Reply STOP to any Reunion message to opt out. After opting out, you will receive no further Reunion text messages unless you provide new consent. Reply HELP for help or contact support@tryreunion.com.

Wireless carriers are not liable for delayed or undelivered messages. Availability may depend on your carrier and device. You are responsible for keeping your mobile number current and for charges imposed by your carrier.

7. Third-party services

Reunion integrates with third-party systems such as booking platforms, POS providers, and advertising networks. Your use of those services is governed by their own terms, and we are not responsible for them.

8. Disclaimers & liability

The services are provided ‘as is’ without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted, Reunion is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid us in the twelve months before the claim.

9. Termination

You may stop using the services at any time. We may suspend or terminate access for violations of these terms or as needed to protect the service. On termination, you can request an export of your data for a limited period.

10. Changes to these terms

We may update these terms from time to time. Continued use after changes take effect means you accept the revised terms.