Follow Mia's journey — from inquiry to event day
See exactly how Reunion handles a private event booking, step by step.
Meet Mia
Director of Events at At Fault
Mia runs private events at a busy eatertainment venue in Texas. She prides herself on being responsive to clients — but she's also juggling a million things during service. Here's how Reunion helps her book more events without burning out.
The event: Sarah from Acme Corp wants to book a 40-person team outing with pickleball, drinks, and appetizers.
A new inquiry comes in
Sarah from Acme Corp fills out the event form on At Fault's website. She's planning a 40-person team outing for next month.
Mia's phone buzzes with a notification. She sees the details at a glance — but she's in the middle of prepping for tonight's event.
No problem. The inquiry is already in her pipeline. She doesn't need to do anything yet.
Sarah gets a response
Three minutes later, Sarah receives a warm, personalized email thanking her for reaching out and asking a few clarifying questions.
Mia didn't write it — but it sounds exactly like her. Reunion's AI drafted and sent it automatically.
Sarah thinks Mia is incredibly responsive. Mia hasn't even opened her laptop yet.
The conversation continues
Sarah replies with more details: they want pickleball, drinks, and light appetizers. A few emails go back and forth.
Mia checks in between tasks, reviews the AI's suggested replies, and tweaks one before sending. Takes 30 seconds.
Every message is tracked. Every detail is captured. Nothing gets lost in the inbox.
Mia builds a proposal
Sarah's ready to see pricing. Mia opens Reunion and clicks 'Build Proposal.'
The AI already read the email thread. It suggests 40 guests, 2 hours of pickleball, a drink package, and appetizers. Mia adjusts one item and hits send.
What used to take 45 minutes now takes 2. The proposal looks professional and includes everything Sarah asked for.
Sarah picks her menu and signs
Sarah gets a link to her proposal. She browses the appetizer options, swaps one item, and e-signs right there.
Mia gets a notification: 'Proposal signed by Sarah.' She smiles and moves on with her day.
No PDFs. No printing. No 'can you initial here?' emails. Just a clean, modern experience.
Deposit collected
Right after signing, Sarah pays the 50% deposit with her card. Done.
The money hits Mia's Stripe account. The event status automatically updates to 'Confirmed.'
Card saved on file for the balance. No chasing payments. No awkward reminders.
Everything's ready
It's the big day. Sarah arrives with her team, excited. The staff knows exactly what's happening.
Mia checked the event details this morning. Reminders went out automatically yesterday. The bar knows the drink package. The kitchen knows the menu.
No last-minute scrambling. No 'wait, what did they order?' moments. Just a smooth event.
Sarah had an amazing event. Mia booked it without stress.
From first inquiry to event day — handled.
Questions?
We get it — new software can feel overwhelming. Here's the honest truth.
What if I'm not tech-savvy?
If you can send an email, you can use Reunion. It's simpler than most apps on your phone.
What about my existing process?
Keep doing what works. Reunion fits around your workflow, not the other way around.
Do I need training?
Most venues are up and running in one afternoon. We'll hop on a call if you need us.
What if I already use spreadsheets?
Great! Import your existing events and contacts. Start fresh with all your history intact.
Ready to get every event under control?
Join venues who've switched from spreadsheets and scattered emails to one organized system.
No credit card required • Free forever plan • Cancel anytime